DOUBTS AND QUESTIONS WHEN YOU START WORKING WITH US
Why manage my energy contract with Indexpert Consulting?
We help you to know first hand what happens in your supply, we offer the best market rates and professional advice. We have the experience of 10 years working in the sector and we have the innovative tools to facilitate the management of the energy of your supply.
Do you need to make any changes in the installation to be able to contract?
Since 2009, when the release of the market was effective for consumers, you can change the dealer you want without having to make any changes in your installation.
Can I run out of electricity when I make the change?
Not in any case, the change of dealer is regulated by law and supervised by the CNMC which is responsible for safeguarding the interests of consumers. Under no circumstances are you going to run out of supply for making the change.
Who is responsible for a breakdown in the supply network?
In the event of a network breakdown, the company responsible for correcting it is the distribution company, the same company that is already doing so.
What happens if I have a query, incident or claim?
Please contact us through our customer service telephone 971 41 77 00 through the email clientes@indexpert.es or through the wasap 6...
How can I become a client?
Send us your invoice and we will contact you to send you our proposal.
What are the procedures to make the change?
Once you accept our proposal, we will manage the request and the necessary paperwork. The average time of the change is 20 days and from that moment on, the new saleswoman begins to invoice.
What is the management of Indexpert Consulting after the change becomes effective?
We take care of the correct fulfillment of the proposed conditions and we carry out the managements that you need in the day to day.
Every year we negotiate with the agents of the sector, for the renewal of your contract thanks to the strength of our client portfolio. Always with our advice and the best economic conditions.
Our company philosophy is to help you now and in the future needs that may arise.
How much does Indexpert charge for its services?
The commercial and advisory services provided are charged to the marketer. It is part of the conditions that we include when negotiating for volume of contracting, we can say that in this section, the union makes the strength.
What guarantee do I have that what has been agreed will be fulfilled?
As part of our services, we check the client's invoicing to verify that what has been signed is being complied with. If we detect variations, we automatically claim the difference.
What do I say to the commercials who come to visit me?
We invite you to say "I'm already with Indexpert" and we recommend you not to sign anything without consulting us.
5.2-QUESTIONS AND FREQUENTLY ASKED QUESTIONS RESOLVED TO CUSTOMERS
Change of holder
Can I change the holder of an electricity/gas contract?
How can I change the holder of a gas/electricity contract?
Among the steps that we make to our customers, is the change of holder
Both with subrogation and without billing subrogation
Contact customer service and we'll manage it for you.
Change of SEPA bank account
Can I change the bank account of an electricity/gas contract?
How do I change the bank account of an electricity/gas contract?
The change of bank account is one of the steps we take with our clients. Contact customer service and we will manage it for you.
Change of commercialization / change of company
Change of distributor in ibiza / in Formentera / in Palma / in Mallorca
Change of energy company in ibiza / in Formentera / in Palma / in Mallorca
Change of light company in ibiza / in Formentera / in Palma / in Mallorca
Among the steps that we make to our customers, is the change of electricity and / or gas marketer. Contact customer service and we will manage it for you.
Change of invoice delivery address
How do I change the shipping address on the invoice?
I want to change the shipping address of the invoice
I want to change the shipping address of the invoice
Within the efforts we make to our customers, is the change of shipping address of the invoice.
Contact customer service and we manage it
Duplicate Invoice
I do not receive the invoice
We don't get the bill
How do I request a duplicate invoice?
I want a duplicate of the invoice
I want to request a duplicate invoice
Within the managements that we realize to our clients, the duplicate of the invoice is found.
